Report a technical problem
Describe the failure and share a safe screenshot.
- 1 min read
- Who this is for: Clients, Lawyers, Law firms
- Last reviewed
Before you start
- Before you start
- The page where the problem happens and any error message.
- Who can do this
- You can report a problem in your own session.
Steps
- Note the page, what you tried and what happened. Distinguish validation messages from pages that cannot load.
- Before repeating a submission, check whether the appointment, message or change was already saved. For a read failure, use Retry.
- Open Support and choose Technical issues. Include reproduction steps and the browser or device you used.
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