Handle urgent requests
Enable a period of availability and respond with a clear decision.
- 1 min read
- Who this is for: Lawyers
- Last reviewed
Before you start
- Before you start
- A verified profile is required to enable urgent after-hours availability.
- Who can do this
- The lawyer decides whether each request can be handled.
Steps
- In Profile → Schedule, open urgent after-hours availability. Choose duration, response target and contact methods, then activate it.
- Open Urgent requests and review incoming requests before they expire. Opening one lets the client see that it was viewed.
- Choose Accept request if you can respond, or I cannot attend so the client can seek another option.
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